Job Description

For Water Street Mission to fulfill our mission and purpose, it is critical for all staff to participate in the development and maintenance of a healthy Christian Community. By living out our faith with one another and creating a space where our guests are invited to experience that community with us, we participate in lives being restored. Even as some positions have minimal direct contact with guests, each staff member has an essential role in forming and maintaining Christian community. The love of Christ, evidenced in our Water Street community, is the real impetus for change with our guests.  

Job  Summary: An Overnight Life Coach Assistant will assist staff with providing accountability and empowerment for guests to reach their self-identified goals. A Life Coach Assistant is an entry-level position designed to introduce new Life Coach team members to WSM's model of coaching guests towards sustainable restoration. A Life Coach Assistant is a developmental position with potential for growth and promotion on the Life Coach team or within WSM, as candidates demonstrate development in the role and/or acquire relevant education or certification(s). 

Core Life Coach team functions:   

• Uphold WSM's mission
• Offer radical hospitality 
• Practice presence ministry 
• Build safe relationships 
• Provide accountability and empower guests 
• Connect guests to internal WSM resource teams 
• Ensure campus safety 

FLSA:  Non-Exempt, Full Time. Overnights, weekends, and holidays required. Essential personnel. This position is scheduled for 10:00 PM – 8:00 AM four days a week and is eligible for shift differential of $4.00 per hour. Days worked will be assigned by Supervisor. 

All Water Street Mission Staff  must be: 

• Willing to sign the Water Street Mission's Statement of Faith. 

• A current and active member and/or regular attendee of a local church. 

• Able to fully support the Water Street Mission's Core Values and Ministry Philosophy.

Essent ial Duties:

Culture and Values  

• Share the Good News of Jesus Christ in words and actions with people we serve, communicating hope and dignity. 

• Walk alongside fellow WSM staff in Christian community as we journey toward maturity. 

• Encourage restoration in the lives of coworkers and guests, recognizing we are each restored by God to become restorers. 

• Work in full coordination with other WSM staff at all times to identify, report and respond appropriately to any potential threats to the safety and wellbeing of guests. 

• Embody, encourage, and cultivate WSM culture, purpose, mission and values in words and actions. 

Role Specific Responsibilities   

• Weekend work is required; the specific schedule is subject to program needs and will be assigned by Supervisor.

• Work holidays as assigned in the staff rotation.

• Assist with incident management and de-escalation of situations on campus.

• Function as point of contact for on-call Residential Life Leader in the event of an incident or emergency. 

• Be present in and oversee assigned areas of campus, as directed by supervisor.

• Monitor security cameras during shift.

• Perform periodic walk-throughs of campus and monitor any safety concerns. 

• Perform breathalyzer drug tests for guests, as needed.

• Assist guests with showers, laundry, check-in/check-out, and obtaining needed items.

• Maintain accurate guest information, including reporting and data management, and communicate with other shifts as necessary.

• Maintain cleanliness and tidiness of assigned areas on campus.

• Answer phone calls, field inquiries, and direct visitors/volunteers, as needed.

• Assist guests moving into and out of WSM.

• Manage inventory and stock supplies for Providence Night Shelter. 

• Maintain guest storage area and bedbug-exterminating heat chamber in Providence Night Shelter.

• Attend all required meetings and trainings.

• Perform all other duties as assigned.

Qualifications:  

Minimum of 1 year in human services and/or lived experience, with preference given to candidates with demonstrated experience in the areas of homelessness, behavioral health, substance abuse, or trauma-informed care, preferred. Associate's degree or higher (or degree in progress) preferred, although candidates with a relevant combination of education and experience will be considered. Competency in Microsoft Office products and ability to use or learn a case management software system is required. Strong communication and interpersonal skills are essential. Bilingual (English-Spanish) strongly preferred. 

Reports To:  Evening and Overnight Life Coach Supervisor 

Key Internal Relationships:  Residential Life (Social Services, Life Coaches), Water Street Health Services, Community Resources (Pastoral Ministries, Career and Financial Services, Guest Education, Outreach Ministries). 

Physical Demands:   

Occasionally = 1%-33%;  frequently = 34%-66%; continuously = 67%-100% 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

• Stand, walk, or sit –  C ontinuously 

• Use of fine motor skills –  C ontinuously 

• Sitting for extended periods of time using computer –  Continuously  

• Bend, squat, kneel, and reach –  Frequently  

• Lift and/or move up to 50 pounds –  Frequently  

• Weekend and evening availability –  Continuously  

Christian Life:  

Water Street Mission is a privately funded 501(c) 3 non-profit, evangelical Christian ministry. Our designated purpose is religious, and we are a Christ-centered ministry that is dedicated to sharing the Gospel and helping the homeless and impoverished. We consider every position to be essential in the fulfillment of our ministry and purpose statement. As such, each employee must have a relationship with Jesus Christ as their personal Savior and Lord. All employees must: 

• Be able and willing to share the Gospel and participate in the ministry activities of Water Street Mission. 

• Subscribe to the Water Street Mission Statement of Faith and Qualifications of Employment upon hire and continuously while employed. 

• Adhere to the Water Street Mission Employee Handbook.

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